Parking Education Partners (PEP)

IPI's Parking Education Partners (PEP) program allows administrative and frontline staff to build expertise and skills while staying current on industry trends.  PEP is a collaborative certificate program that works with organizations to address skills gaps and meet professional development goals.  This program will come to you!

How does the program work?

PEP is a non-degree certificate program designed to offer knowledge and skills that are required of today's parking professionals.

PEP consists of two core components:  course content and the course assessment.

Course assessment.  Each participant scoring 70 percent or better on the end-of-course assessment will receive a certificate of successful completion.  Assessment questions are aligned to the objectives of each course, ensuring that what is tested is in the course content.

Course Content. Attending an in-person education program offers networking opportunities, promotes the exchange of ideas, and presents a wonderful opportunity to learn from peers. Participants will gain knowledge and skills that directly and immediately transfer to greater on-the-job effectiveness.

How is this a partnership between my organization and IPI?

We'll be your education partner! You handle registration, just tell us your educational needs and we'll find the perfect subject matter expert facilitator for that topic of content--an experienced, inspiring, experienced parking professional who will make every classroom minute count. IPI will create the participant manuals, assessments, and evaluations, and deliver them to your door. IPI conducts the training, scores the evaluations, and mails personalized certificates to those who pass the assessment. Costs to partner organizations are dependent on the number of participants and travel expenses of the facilitator(s), in addition to an administrative fee, but the total investment is modest.

What are the current course topics in the PEP curriculum?

Choose from these courses

  • Parking EnforcementThis course covers the basics every parking enforcement officer should know, including parking ordinances, regulations, violation adjudication, and stakeholder expectations.  It also equips learners with valuable tools for conflict resolution--one of the key challenges of the parking profession.
  • Customer ServiceCustomer service may sound simple, but it's all about skills, including active listening, positively reframing customer words, understanding nonverbal behaviors, and specific communication techniques.
  • Conflict ResolutionThe way we handle those conflicts lays the groundwork for success or failure.  Understanding how personal communication and conflict styles can be tailored for more beneficial outcomes is key. Starting with a self-assessment, this course identifies stages of group development and sources of workplace conflict while offering useful techniques for successful communication with coworkers and customers.
  • On-Street ParkingSuccess hinges on the identification and consideration of various stakeholders, a knowledge of on-street parking management techniques, and an understanding of the principles behind effective parking regulations.  This course builds on that knowledge and outlines strategies for success.
  • Technology Trends in ParkingThis course covers the latest software and solutions that are transforming parking operations around the globe, from revenue and access control technologies and electronic payment, to data collection/sharing and customer communications. Learn why technology is the most important trend in parking today.
  • Introduction to Parking: An Overview of the Parking IndustryThis course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a foundation to guarantee success.

IACET AP LogoThe International Parking Institute (IPI) has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, the IPI has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Authorized Provider status, IPI is authorized to offer IACET CEUs for programs that qualify under the ANSI/IACET Standard.

For more information contact