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Introduction to Parking

Level: Foundational/basic course

About the course:

Introduction to Parking is a perfect way to acquaint newly-hired parking professionals with the industry and its unique characteristics. This course offers a complete introduction to parking enforcement, on- and off-street parking, revenue control, safety and security, communications, and customer service, to build a foundation to guarantee success.

Students who complete all seven modules are presented with a 20-question assessment. Those who score 70 percent or better receive completion certificates.

In this course, learn how to:

  • Recite and describe four types of communication.
  • Recognize good customer service delivery through active listening techniques and appropriate body language.
  • Explain various types of industry segments that use off-street parking
  • Describe how technology affects the management of and revenue associated with various types of parking operations.
  • Explain the history of on-street parking and how it compliments off-street parking.
  • Describe the various roles and technologies used by the enforcement officer.
  • Illustrate various safety and security measures within a parking facility.

Thinking of applying to become a CAPP? Successful completion of this course earns 3 points towards the professional development portion of the CAPP application requirements.

Course Credits: 3 CAPP Points/.3 CEUs

Time to complete: About 3 hours (Self-paced: start, stop, exit, and return at any time. Course is available for six months from date of purchase.)

Cost: $135 U.S. for IPI members; $175 for non-members

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Technical requirements:

Minimum System Operating Requirements

Flash Player 10 or later versions (http://www.adobe.com/go/getflash), and one of the following browsers:

•      Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
•      Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
•     Linux: Firefox 1.x and later